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1 Review by Kateryna

SpiritHalloween

SpiritHalloween

11/21/18

I never leave any reviews but I am so mad with this company that I decided to make an exception. I ordered a costume for my boyfriend 9 days prior to the event. The company emailed me on the day when my order should have already arrived and said that it was canceled because they don't have the item in stock. They said they are going to remove any pending charges from my bank account and even sent me a rebate form to fill out for this inconvenience. The charge was pending for a long time then they finally removed it. Week after I notice a new charge for the same amount that was pending. I contacted the company through online chat since it was impossible to get a hold of anyone through the phone. The representative was careless and rude but he assured me that he will forward it to their support team to fix it and remove any charges. They did removed it eventually until today I see another pending charge. I had to contact their company again. I received the same careless response that they will forward this matter to their team. I asked for another email confirmation of my order cancellation and the answer was negative. I gave up and called the bank to cancel my card. The representative from my bank said that they've been trying to charge my card almost everyday for the past 3 weeks! I don't care if that was a glitch in their system but there is no excuses for the lack of professionalism that their support team showed. I will NEVER shop here again! And will tell all my friends to avoid this scam company!

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