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Katerina S.

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1 Review by Katerina

Yves Rocher

  • Yves Rocher

“Poor customer service”
6/14/17

Returned the products as they didn't fit my needs,
Paid 20$ non-refundable return shipping cost
Followed all the instructions in the "how to return...", as well as
Section 2. Gifts Do not need to be returned. They are yours to keep to thank you for your trust.

Called in few days to confirm they received my return.
They wanted to keep the original shipping cost as I kept the gifts(few samples and 1 free product which was "a thank you for my payment from previous order") which is totally against the policy listed in the invoice

After spending 30 min plus on the phone with customer service representative they end up refunding 100% but a super negative impression cannot make me trust this company again

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