Katerina L.

My experience is as appalling as the one of the previous reviewer.
My order comprised three items:
Coenzyme Q10 with Matrixyl 3000 Serum (30 ML) £21.99
Matrixyl 3000 Serum (30 ML) £20.90
Argan Oil 100% Pure (30 ml) £13.50

However, only two of the above items were received, namely, Matrixyl 3000 Serum (30 ML)
And Argan Oil 100% Pure (30 ml)
This reduced content was duly reflected on the dispatch note inclosed in the parcel.

I tried to contact the Seller, but they did not respond to my emails and voice messages and eventually I had to open the dispute in PayPal.

Later the Seller sent me an email which read:
> Hi there
Sorry to hear that.
I have now refunded the missing item.
Sorry for any inconvenience.
Best regards,
Jessica<

However, the promised refund to my PayPal account never materialised.

A few days later I wrote to the Seller:

UNFORTUNATELY, DESPITE YOUR SAYING THAT YOU REFUNDED THE COST OF THE MISSING ITEM, PayPal did not receive the funds.
Please, make sure that you remit the funds. Until you do so my claim with PayPal will remain open and if the funds are not received by the end of business Wednesday 17th June the claim will be escalated to PayPal.
Regards,

The Seller did not respond. Neither did they refund the cost of the missing item.
The case was escalated to PayPal. Thanks God I also used PayPal.