Kate P.

My glasses took forever to come and when they finally arrived they were the wrong prescription. I doubled checked with my doctor that I had the correct prescription written down and I double check my order and all was right on my end. I tried customer service and it took two weeks to get a hold of them, no one was returning my messages. I finally get ahold of them and they said "they only are there Monday- Friday 930-530 and there are two lines so they can't possible get to everyone" they were extremely rude and defensive from the start - I'm assuming Bc they get complaints a lot. Even though I doubled checked everything on my end they said they only go off of what they see on the screen so it's my fault and I have to order a new pair. I then asked for a refund but they don't give refunds. I asked if there was anything they could do to help me since obviously there was a mistake somewher and most companies are willing to help and she rudely yelled back at me " are you trying to tell me how to do my job" it was a woman name sandy who worked there and a manager named Bridget who were equally as rude as the other. They also hung up on me several times blaming the connection. Put me on hold many times, and one of the times started talking before they hit the hold button and I heard them talking about me. Extremely unprofessionally worst company I have ever worked with and now I am stuck with glasses I can't wear. Waste of money