I was very happy overall with the customer service, but I had a few problems with the product descriptions, particularly the diamond "cut" necklaces did not look worth the money, and looked a bit low quality. But the company handled it very well and replaced the items with a service fee, which I was glad to pay rather than have to give the gifts, and not being happy with the way they looked. I loved the bracelet I purchased for my niece though, and all in all I would still recommend this company.