WOW! Long story short, I attempted to do a site-to-store purchase due to needing an item quickly. It ended up that the items o ordered were not available for that option but I unknowingly ordered it anyway. After 2 calls and a visit to the local store, I left with 2 fantastic personalized items and a refund on my online order. Way to take care of your customer guys! Shout out to Matthew Blaine in the Governor's Square store in Tallahassee, FL and to Terri and Charity at the call center for straightening my mess out! My little cousin is going to LOVE her graduation gifts! You guys ROCK!