Katelyn C.

If you're considering moving into a home owned my First Key, DON'T! My boyfriend and I started renting with them in August and have had nothing but problems. To summarize, our electric was shut off, and they won't reimburse us for paying THEIR late bill from before we moved in (June/July), our garbage didn't get collected because they never set up an account for us, we have had mold in our kitchen for 4 months, and they won't fix it, and our calls are NEVER returned from our property manager. Here's the full story if you want to know more:

My boyfriend and I moved into our house with First Key in August 2021. On September 22nd, our electric was shut off. We called every phone number we had to reach First Key multiple times, but never got an answer. My boyfriend and I both had work that day, and the temperature in our house was dropping. I was unable to get ready for work, make myself food, or charge my phone. Knowing that First Key wouldn't answer the phone or help us resolve the issue before it got dark out and even colder, I called the City directly to find out why the electric was shut off. They informed me that the bill for June/July 2021 (when we hadn't even moved in yet) was not paid, and that First Key was sent multiple notices that the electric would be shut off. He said I would have to pay almost $200, which included the late bill and the fee to have the electric tuned back on. I paid the bill and was told I should put the account in my name, so this doesn't happen again. After sending all the proof to First Key to get reimbursed for this, my boyfriend got an email from them saying we are ineligible for reimbursement because I put the account into my name, so they aren't responsible for the bill. I, again, sent them proof that it wasn't changed into my name until AFTER I paid THEIR late bill. We have now been waiting for answers and have gotten none. It is so ridiculous for them to say we are responsible for a bill when we hadn't even moved in yet. We had to deal with our electric being shut off for a full day because of their incompetence. This happened AGAIN when the trash company refused to take our garbage, saying that an account had never been set up for us.
In addition to this, we have been living with mold on our ceiling in the kitchen since September! Maintenance inspected it on September 20th and told us that we need a new roof ASAP. I am very allergic to mold, and First Key keeps denying the bid to get it fixed. It is now January, and they haven't approved the work order or taken any steps to get rid of the mold.
Lastly, good luck trying to get a hold of a property manager. In the 5 months we've lived here, we have been given at least 4 different phone numbers for property managers. Any time we call any of these numbers, we leave a voicemail that is NEVER returned. Any time we call the main phone number, they tell us there's nothing they can do and that we need to talk to our property manager. When we tell them we've never gotten our calls returned, they just keep telling us they can't help.