I have used Wakanow twice now and it has not been a good experience. I am a frequent traveller on Abuja - Toronto route. I always book my flight online either through the airline direct or other travel agencies from Canada. The first time I used Wakanow was for my son returning from Canada. That went ok probably because no rebooking was involved. Last August, I booked for myself Air France also a return from Canada, I used the first leg of the ticket, but decided to change my booking for the second leg which was to be in April. Till now Wakanow has failed to rebook get me a new booking and my ticket will soon expired. We have exchanged over 50 emails without success with the constant promise that they are waiting for Airlines response on email. The flight is a popular Air france (Abuja - Toronto) route, I am now totally convinced that Wakanow is either incapable of running such a business or they are a fraud.
Travellers be ware of them. Note that my ticket has option for date change with additional payment. There is no excuse for this company.