Kate C.

Five days before my boyfriend and I were leaving for Barcelona, one of our best friends unexpectedly passed away. Once we learned the funeral would be held during our trip, we called FlightHub to see what our options were. Despite the tragic circumstances, FlightHub refused to refund our tickets ($750 per ticket) or offer any kind of credit. They advised that I call the airline (Jet Airways) to inquire about their cancellation policy.

Jet Airways said that they could not offer a refund or credit for the flight, but that I'd be able to change the flight dates through FlightHub. Note: once you book with one airline through FlightHub, if you want to change your flight, you need to rebook with the same airline.

Back on the phone with FlightHub, I was told I could change the flights for $300 a piece BUT there were no available flights to Barcelona with Jet Airways until June AND that they had NO fare information for flights for June and beyond. They suggested that I call Jet Airways to change my flight and get the correct fare information so I could anticipate the fare difference I'd have to pay.

Jet Airways said that I could ONLY change my flight through FlightHub since that's who I booked my tickets through and that they were baffled that FlightHub suggested I call them for fare information or to change the flight.

Again, FlightHub said I could change the flight WITHOUT knowing the difference in fare and incur the fare charge on my credit card. Given this impractical suggestion, I asked for credit or refund which they once again REFUSED.

FlightHub DENIED me the right to change my flight without seeing what fare options were available. It could have been thousands of dollars more. They did not give me a viable option to change my flight and REFUSED to assist me in any regard that was practical and realistic. FlightHub owed me a level of duty that they completely disregarded.

To boot, when it comes to being covered through travel insurance, the death of a best friend doesn't count.

I would NEVER recommend FlightHub to anyone. Even though the flight fares were better than competitors and will save you some money, better to book directly with an airline to save you from going through a similar horrifying experience. I would never give my money again to a company that was completely unhelpful and uncompassionate during an extremely difficult time in our lives.