Kat C.

I placed my order for the aligners on 7/23 and they sent out my impressions kit immediately. I received the kit in 2 days and the standard tray was way too big. Customer service sent me a smaller tray and I was able to get my top teeth done correctly, but messed up on the bottom. They then sent me another putty for my bottom. I finally completed both sets of impressions and mailed it back to them. I followed up after a week of not hearing back, and received an email on 8/22 saying my treatment plan was completed. I checked the before and after images and approved it right way.

This is when the waiting game begins. I made it a point to follow-up with customer service (via text) every week in a friendly manner to check on the status of my aligners. They were always super friendly and responsive. Come 10/1 and I finally received my aligners! They were well packages and although not as fancy as some of SmileLove's competitors, they had everything I needed. I'm on my second set of aligners now and everything is going smoothly so far! All in all, just be patient and follow-up with customer service once a week very nicely and they'll help you get your aligners as quickly as possible.

The company experienced a snafu recently and my check was returned. But after a week of them trying to resolve the situation, I was finally able to cash my check. They kept me in the loop and were very responsive every time I reached out for an update. Thanks, guys! Also, their quote was the highest which is why I chose them initially.