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Placed an order a month ago, they don't respond to emails about status. Finally I received a shipped confirmation number but when I tracked it online it turns out it still hasn't been shipped (tracking number was created over a week ago). Scam!
Edit: I definitely thought this was a fake Instagram company, but after some time I was finally able to get someone to email me back. They were very kind and they did resolve my issue.
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I bought a birthday present for a family member and when the box arrived I thought it was a bit...
I contacted customer service for two simple requests, 1) to exchange two products 2) to honor the...
Hi there, Kassey. Thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry for the issues with your order, and for not responding to your emails. This is not right, and we apologize for letting you down.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.