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Buyer beware: There are fraudulent tickets on SeatGeek and I would check who the secondary broker is before you buy. Companies such as UberSeat, TicketCity, FX, TN Direct list tickets on SeatGeek and have different policies on refunds. I ran into issues at recent a Coldplay concert after outlaying $450 for two separate set of tickets which were both fraudulent. To be fair, SeatGeek did refund the amount for the first set and replaced the second set of tickets in time for the concert. I am now facing a similar issue with another concert coming up (Tickets were bought before the Coldplay experience) and SeatGeek has not responded to my last three emails and told me to contact the secondary broker. Not good enough, I purchased the tickets from SeatGeek and I expect them to deal with the issue or refund my money. This company is trying to do the right thing although you could easily find yourself dealing with a secondary company and out of pocket if you are not careful.
Updated; Buy with full confidence. SeatGeek responded with full assurance that if the ticket were invalid they would find replacement tickets or reimburse the value. In any case, this was not required as the tickets were valid and represented excellent value compared to what they were selling for on other sites. I had also purchased a day pass for a major music festival on SeatGeek from Ticket City which was delivered by FedEx in plenty of time for the event and gained access with no issue. The SeatGeek customer service representative, Zach, was awesome and responded in a timely fashion every time. Really impressed after initial concerns and will be using SeatGeek again.
Kash H.'s review of SeatGeek earned 5 Very Helpful votes
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Kash, thank you for taking the time to write this review. You are absolutely right that SeatGeek is a platform for sellers to list their tickets. We have the SeatGeek Marketplace, which allows for anyone to sell tickets that they may not be able to use anymore. We are also an aggregate search engine that shows listings from hundreds of ticketing companies. We believe that ticket buying should be easy, so we work to show customers as many ticket buying options as possible, as well as providing a deal score so that customer can take many things into consideration before making their purchase. We have very strict agreements with any seller whose listings show up on SeatGeek, part of that involves holding our vendors accountable and making sure they back up their orders with full guarantees and full refunds for customers who have problems at their event.