Good at taking the money, good at not caring. Myself (and a few others) have been charged for pdf purchases and not receiving the files. Drivethrurpg CS are all to quick to wash their hands of it. "We don't see the transaction on our severs, so there's nothing we can do" (even if you include screenshots, receipts and my bank says they got the money). "Its a new a problem we don't understand, so there's nothing we can do" etc etc.