kasey l.

DO NOT ORDER FROM BESTDRESSPRICE.COM! I needed 3 bridesmaid dresses for my wedding less then 5 months away. I placed the order for one of them, without doing any research. I went to order another of the same dress and LUCKILY it said they were out of the color so i didnt process the order. I went on the live chat option on the website and spoke with a "customer service rep" and she said they did have the color. I felt uneasy about the whole thing at this point so i said i would just feel more comfortable getting it from an actual store where I can talk to a real person. She said she would call me. When she got on the phone she spoke barely any english so it was hard to get my point across. She said if i wanted to cancel the order i would have to pay a 40% restocking fee even though i hadnt even recieved the dress yet. I argued about this for a while and she said she would get fired if she gave me more than 60% back. So i then asked to speak with a supervisor or her boss and she said that wasnt possible. I then asked to speak with another customer service rep and she said there werent anymore. So what im gathering is this lady owns, makes, and runs this SCAM of a business in China or wherever. I finally got her to say she would give me 80% of my total back when i threatened to report her and her "business". When i asked for a confirmation number or something for the credit back to my account she said they don't do that. I also asked how long it would take to get my money back and she said "several days". Hmmm, not how a REAL business would work. It has now been 3 days and i still havent recieved my money back. She emailed me to say i should have it by now and i went to email her back and i got an error email in return. She mustve blocked me from being able to email her. So now im out my $107 and have been totally lied to. PLEASE go to a store and get your dress. Now i have to find a store with the dress i want ASAP! They make these dresses in a "factory" and on the website it shows the actual picture of the dress from the designer. VERY MISLEADING! Ive learned my lesson with this! You might see positive reviews for this sight but im almost sure she wrote them herself!