Karyn C.

I joined eHarmony on a Saturday night. Previously, I had been a member but we are talking over five years ago. I didn't have a very good experience then either but thought that maybe they got their act together. Boy, was I wrong. It's worse now than it was then.

First, as soon as I logged in I updated my location since I had moved about 700 miles away from where I was when I originally had the account. I started to get sent matches within the first eight hours. Those matches were all located where I used to live. So, naturally, I deleted them. Those types of matches continued. I emailed support. Their response was that my settings were too strict. Um, NO. Try again. I emailed them again explaining what I had done. They gave me the same, obviously scripted, answer. I decided to call because clearly they weren't understanding. This was now day 3 of my trial which was about to expire. I spoke to Matt. He explained that I needed to take the assessment over again since it had been so long since I was on and after that was complete I would start getting matches in my location. That last part made zero sense. You would think it would prevent me from getting ANY matches. You would also think that I would have been prompted to take a new assessment. He also extended my trial period because of this issue. The following day, still no matches. I called again. The woman I spoke to said "oh, I see what needs to be done. We need to refresh your account." Ya, okay. She told me that within the next 24 hrs I would start to get matches. I waited. Still nothing. I called back. They, again, said that I should really consider changing my distance from 30 miles to 60 miles. 1. You mean to tell me there is nobody at all in a 30 mile radius? 2. I am not driving an hour or more to entertain a relationship. Been there. Done that. Not again. I do not have so much time on my hands that I'm going to spend all of it driving. By now, I see that "extending your distance" is their "go-to" statement.

They must use computers from back in the 60s because if your algorithms takes 24 hours or more to match things up then you have serious issues. They make you jump through all of these hoops that put you past their trial period and then you get locked in to paying. This is not fair to the consumer.

I called to cancel at this point. If you can't get it together after being in business this long then you aren't ever getting it together. I spoke to Cody who then tried to encourage me to stay if he added on a free month. Uh, NO. Refund please.