Karyl K.

This is the second review for this company. I am still waiting for my full refund. I have sent Amanda thorn all documents required by them. No response as usual. We are going on the third year! BBB gives this company an F rating. For as many people they have sold coats to, they have stolen money from the same amount. Their product is expensive for the average person and when someone trust a company and sends them the amount of money they require for a coat, it seems that the company would be able to back their product in an honest way. There is no customer service no matter how far up the chain you have to go. The owners of the company refuse to acknowledge the poor management of the customer service and those who lead it. I am going on three years now trying to get my full refund back for a coat I sent it back. The BBB has filed several complaint reports for this company and they do not even get responses. Maybe a class action suit is now the answer. There are enough of us who have been cheated that if we put our minds together we can put this company out of business or at least pay us our money that is due. If anyone is interested in a class action suit please contact me.