Hi all, Please refrain from using Hotel.com. They used to be good but recently their support system has gone to the ground. They will duck and dodge and provide with false information regarding your refund if GOD forbids you cancel or modify your booking. I am the same victim of their fraud system. I originally booked a hotel in Brooklyn NY (Comfort Inn Red Hook) via Hotel.com and had to modify the dates so i called Hotel.com customer service and their call center is conveniently located in India. Now i have nothing against India or any other countries. i am Indian myself. However, the agents barely speak English and communicating with them is an exhaustive process which does not leave a positive impression and on top of that, they lie to get you off the phone (anything from "we are processing your refund" to "I cannot hear you"). The best part of it is when I asked for a supervisor, the gentleman picks up the phone and says, "hello?", i was shocked to see the level of training these supervisors get. Should they start with saying, "Hi, my name is SO AND SO and I am a supervisor here at hotel.com, how may I help you?" but only a "Hello", followed by more "Hello?", Hello?". That's beyond jokes to me. 2 months later i was told my refund is being processed and i should see that reflect my CC in 7 business days, never happened and I had to resort to open a dispute with my CC company. I am DONE with Hotel.com and never again. BE AWARE Please and make smart decisions.