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I have bought numerous stuff from gilt. I was a big fan until today I met my worse match. I had bought pkolino little reader chair for my toddler. I received a damaged chair cover. I asked if they could replace chair cover with a new one. They said they cant replace but said they will credit $5 to my gilt account for the cost of the zipper. The customer service went upon saying me to find a seamstress and buy the zipper and it will be fixed. I am not happy with customer service who went upon telling me its a fixable matter and ordering me to do something that was not my fault. I have toddler so I typically dont have time to go to a store and fix a problem thats why I shop online. If it was amazon they will fix the problem right away but gilt service is incomparable with amazon. I will definitely not shop in gilt anymore. Buyers please be aware of non returnable items.
Karsang Z.'s review of Gilt earned a Very Helpful vote
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Hi Karsang,
I'm sorry, I assure you that our intentions were not to offend or upset you.
I can see that your order has now been refunded in full due to the issue with it. If I can be of any further assistance please do email me on service@gilt.com ATT: Maureen
I will be happy to help in any way I can.
Warm regards,
Maureen
#giltservice