To begin with, I'd like to remind that it's a normal situation with controversial points of view on some service/product, etc. Above all, we are human beings: we make mistakes, change our decisions instantly, cause technical problems... It's up to you, but don't be so strict!
It's my opinion about previous reviews.
As for me I completely satisfied with my choice about this writing service and recommend Customessays.co.uk to my friends.
So let's keep on positive thinking about your future results!