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karrena c.

  • 1 Review
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Experience: Clothing & Fashion

Member since September 2018

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1 Review by karrena

9/18/18

I recently ordered a dress for my daughter's birthday. I ordered the dress two weeks early so that it would reach on time. A few days passed and I didn't receive the dress so I checked the USPS tracking system, the tracking showed that my dress was delivered however I did not receive it. I emailed support at flowergirldress to inquire. A support team member by the name of JENNY T. Responded to my email. This wonderful lady went in investigation mode. She called USPS daily; spoke to several managers, reps, supervisor etc. Come to find out that my package was delivered to the wrong address. Jenny then got the owner of the company Belinda involved; they were now both on the hunt for my missing dress. Keep in mind the time zone is EST and PST, which made it a little difficult to communicate. Jenny emails me several times a day with updates on the dress. She and the owner Belinda called several times a day to USPS to get an update on my dress. While USPS was trying to find my dress. Jenny sent me a replacement dress that came on time before my daughter birthday. Jenny T went above and beyond, she took the time to follow up with me despite the time difference, and she got the owner Belinda of the store involved who was also a big help. I want to take this time to say a BIG THANK YOU TO JENNY T. She showed great care; support and true concern about making sure my daughter's birthday dress come on time. Flower girl dress for less is an excellent store to shop at. My experience started out bad but ended up wonderful. Thank you again Jenny T. Bless You!

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