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Karolina U.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion

Member since April 2020

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Review Distribution

1 Review by Karolina

4/27/20
Slowest shipping... Then your package would be lost, they would send you another one for which you'll be waiting 100 years and once you get it, glasses would be different than you ordered.
I tried sunglasses next time... Still same. I still didn't get my glasses after 16 days since the order.
No more, thanks for nothing, bye
rayas5
Raya S. – GlassesUSA Rep
Dear Valued Customer,

We are sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers' needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. Once we had received your correct shipping address, your glasses order was reproduced and sent to you by expedited shipping.

Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose. Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited ($9.95): up to 5-7 business days
Express ($12.95): up to 3-5 business days

If you have any further questions, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA

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