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Karol H.

Contributor Level

Total Points
82

1 Review by Karol

  • TravelSmith

11/30/18

I ordered an "above the knee" dress in medium. When it arrived, it was way too large and fell several inches below my knees. I am 5'4" tall. The catalog model must have been 5'10" or more for the dress to have been so high above her knees. I decided I had to return the dress. I noted that by using the return label they enclosed, they would deduct nearly $8 from my refund. I called the company to complain about these return charges as I felt the photo and description of the dress were deceptive. The company "service" person was obviously very annoyed, but agreed that I would not be charges for the return postage. I just received notice of my refund. They deducted $18.14 from my refund. This is a terrible company and deserves to be put out of business.

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