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Karl W.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Home & Garden

Member since July 2020

  • Review

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1 Review by Karl

7/16/20
Booked them for a job at a property I rent out to reseal kitchen sink, change bathroom basin taps and fix hot water to bath taps. All seemed to go well and I got a call at 3pm to say everything was done but there was a leak under the bath and they said it would cost the same to fix it as it would to have a new bath installed. I said I would look into new baths and get back to them. Having looked at new baths I called them back a fw days later to book and request the invoice for the work they did and then I got quite a shock. The plumber who attended decided to purchaase and replace the bath taps as well as the basin taps without checking with me on doing this or the cost. The cost turned out to be over £250 (Inc VAT) for taps that cost less than £150 (Inc VAT) if I were to buy them myself (and I am sure even less for trade price that they most likely pay) but even worse than that he didn't even bother to get matching taps for the bath and basin so has not done me any favours. On top of that when I got the worksheet the plumber put down that he was there until 17:59 so three hours after I was told by them that all the work was done and he was defiitely gone by the time I spoke to my tenant at 15:30, so basically is trying to charge for an extra 2.5 - 3 hours after he had actually left. Their total bill for relatively small amount of work they did was just under £850 and I have been querying this for almost 6 weeks now with no response from them

Karl Has Earned 1 Vote

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