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1 Review by karl

Swipebids

Swipebids

11/26/10

my experience in attempting a 3rd time for my refund from swipebids

Peter#SA2252: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. May we start with your name please?

you: karl

Peter#SA2252: I would be happy to assist you with your concern, so in order to pull up the details of your account; can you please provide me with your full name, e-mail address and zip code?

you: karl schatz karlschatz@comcast.net 19341

Peter#SA2252: SwipeAuctions is winding down operations due to merchant shutting down our processing and is no longer accepting new customers. In addition, SwipeAuctions is unable to issue any refunds for membership fees (see the SwipeAuctions Terms & Conditions). During SwipeAuctions wind down period, all products corresponding to already paid winning auctions will be shipped in accordance with the Terms & Conditions.

you: where is my refund from weeks ago?

Peter#SA2252: We apologize for the inconvenience you have experienced in obtaining your refund. Unfortunately, we have not been able to process the refund through our Merchant account since they have denied all refunds. We do however want to work together with you to obtain your refund. Kindly e-mail our support team at support@swipeauctions.com. Please provide them with your name, email address, address, postal/zip code, and as much of your information as possible to assist them to locate your account. The Support Team will then provide you with a Release of Funds Authorization Form. This is the form you will need to provide to your Bank or CC Company to obtain a refund. Please allow a minimum of 3 business days for response from our support team who will respond during the working hours of Monday Friday 8 am to 5 pm MST.

you: you are full of $#*!..I will just file a fraud issue with my bank

you: I have already filled out all the forms I am going to

you: so $#*! off

Peter#SA2252: Please refrain from using abusing language. If you continue to do so, this chat session will be discontinued.

you: awww...so you steal my money and I am supposed to be happy?

Peter#SA2252: It has always been our intention to refund our valuable customers as per our Money Back Guarantee, but with the merchant account shutting down and not allowing us to refund, we are unable to assist you any further with a refund. As previously stated, we are willing to work together with you to obtain a refund, so kindly e-mail the required information to support@swipeauctions.com so they can further assist you in obtaining your refund.

you: work wiht me?....you lie like a rug

Peter#SA2252: I sincerely apologize, but I have no further details to provide to you at this time. As a livechat agent, I have not been fully informed of all the details behind the shutdown. Therefore; I am simply unable to assist you with any further information.

you: so my money assisted middle east terrorists since nothing was ever won or sold?

you: it was all a scam?

you: maddoff incoporated?

Peter#SA2252: SwipeAuctions is most certainly not a scam.

you: hhhahahahahaha...yeah..ok..so where is my money?

Peter#SA2252: Please e-mail our support team at support@swipeauctions.com. Please provide them with your name, email address, address, postal/zip code, and as much of your information as possible to assist them to locate your account. The Support Team will then provide you with a Release of Funds Authorization Form. This is the form you will need to provide to your Bank or CC Company to obtain a refund.

you: no..not at all....I already filled out a form and requested a refund....if what you say is true,..I would have been contacted regarding that...not have to contact you to find out this bs...you are crooks....plain and simple...just admit it...wire fraud..can't wait to read about yopu in jail

Peter#SA2252: I apologize, but the refund form for our Money Back Guarantee is not the issue with obtaining your refund. We have been denied access to the funds to issue the refund through our merchant account. Therefore; that is why we recommend that you e-mail support@swipeauctions.com to request a Release of Authorization Notice form. This form is required by most Banks/CC Companies to assist you in obtaining your refund.

you: I will send this conversation to my bank...because what I sent you already would have been enough to send me the needed info..you stole from me...plain and simple

Peter#SA2252: I sincerely apologize, but I have no further details to provide to you at this time. As a livechat agent, I have not been fully informed of all the details behind the shutdown. Therefore; I am simply unable to assist you with any further information.

you: you already have all my information regarding my requst

you: I was born at night...it just wasn't last night

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