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Hello po, I bought a christmas lights (string lights) on January 10,2018 and they delivered an outdoor laser light (wrong item). I returned the item and requested for a replacement item but since i had researched lazada and read reviews that never to buy from lazada sellers who have 80% below rate, I contacted lazada thru live chat and told them i want a refund (money) instead. They told me that I can request for a Store Credit Voucher refund and they will process it but until now (February 4,2018) I still havent received an email regarding my SCVoucher. I have chatted numerous representatives and still same replies (We will update you in 24-48 hours and coordinate with the return and refunds team) and still none. I asked for the email ad of the return and refunds team but they cant give it daw. Im frustrated na po.
Karlo B.'s review of Lazada earned 2 Very Helpful votes
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Karlo B., we totally understand how you feel about what happened. May we know if you already received an email regarding your refund via Store Credit? If not, may have the order number for us to assist you. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!