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1 Review by Karl

Sears PartsDirect

Sears PartsDirect

8/10/18

Like many others on this site I wish I could give negative reviews.

I ordered a small part for a microwave - it was ceramic. It cost $30 with shipping. It arrived broken, packaged in a plastic bag in a small plastic envelope. (no packing material). I returned it with pictures saying it arrived broken (STILL IN ITS PACKAGING) and ordered another with a note stating that the last was returned due to inadequate packaging.
Second one arrived exactly the same way (obviously they have no feedback loop), so I returned it too, also with Pictures including the envelope, and the product STILL in the plastic bag as it arrived.

Now I received a note stating:
We were not able to process your refund
Dear XXXX,
We have received your package from order XXXXXXX. The part(s) you sent are not in resalable condition. Unfortunately, credit has not been issued for your return.
Questions? Please refer to our Return Policy.

DO NOT USE THIS COMPANY, they took $60 from me and delivered broken parts, and would not honor a refund for defective part. I think their note is wrong, though - since they could obviously ship the broken part again since they don't have a problem being paid for broken parts.

Karl Has Earned 4 Votes

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