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Karlee P.

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1 Review by Karlee

Verified purchase

I purchased a pair of sunglasses ~ June 15th and it said they would be shipped ~ June 28th. Fair enough, but it is July 22nd and nothing. I contacted customer service once and they told me to wait a couple of days and I would hear back from them. That was well over a week ago. Though I do understand there are labor issues and such connected to COVID, this is ridiculous. They could have least sent an email acknowledging and at least attempting to explain the delays. I would have been totally okay with that. But at this point, it feels like a scam because I've paid for something that I never received. You don't expect this when buying directly from the designer. It's unfortunate.

Betsey J. – Betsey Johnson Rep

Hello. We would like to apologize for the inconvenience caused.

Please provide us with your order number so we can further check into this. Betsey Johnson Customer Service Team

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