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Karla V.

Contributor Level

Total Points
83

1 Review by Karla

  • ModCloth

1/5/17

I have a second issue in which I had to get paypal involved. I'm pulling up the details so I can forward to you. 05:46:38 pm

Tyler E. 05:47:50 pm

Okay!

Karla 05:49:02 pm

Sorry, I'm still trying to pull it up

Tyler E. 05:49:22 pm

Can you describe the issue, or perhaps provide the order number it pertains to?

Karla 05:52:06 pm

Sure
Basically two orders that I placed were sent to my old address even though I entered the address via the app and paypal had my correct/current information. I called your customer service and was offered no support at all. 2 months later, almost, the packages are rerouted and I had to pay a total of $20.03( *******) one package and $13.81(*******)for the other. Then I returned the one because it arrived so late(it was a gift) and now will be deducted the 5.99( *******) I don't think is right. 05:56:08 pm
I filed a dispute via paypal and someone from your customer service team directed me to the chat via the modcloth site saying that someone would help me.

Tyler E. 05:57:35 pm

I do see you've filed a dispute with us for the orders, however, I do not see any record of you reaching out to us here at customer care. Sadly, we do not use addresses from paypal, so if your shipping address is incorrect on Modcloth.com, it will ship to the address we have at the time of checkout.

Karla 05:58:09 pm

Because I called. Do you keep track of calls?

Tyler E. 05:59:47 pm

We do, yes.

Karla 06:00:43 pm

Ok, my number is...
I called in November

Tyler E. 06:01:24 pm

Sadly, having an order shipped to an old address isn't something to dispute a payment over. Since you have agreed to the payment with us shipping to the address provided on ModCloth, which is what we have done. I can see what we can do, however, we cannot be held responsible for things like this if we sent it to the address you checked out with.
One moment while I see what we can do. 06:02:36 pm

Karla 06:02:37 pm

It obviously is because one of your reps directed me back to the chat.

Tyler E. 06:03:09 pm

I understand you've been told we could help. We totally can help, but please realize that if you enter an incorrect address with us, that is not a mistake on our end.
What is the correct address you wanted these orders to ship to?

Karla 06:03:58 pm

AND, I called to have the package redirected and was offered no assistance(you all can call the carrier, chose not to.) and then suggested to "uninstall the app" if it was experiencing issue. A few days later you all had an update to the app indicated "bug fixes".
1533 W... 06:04:07 pm
I entered the correct address
Checked out with paypal and reverted back to the old address

Tyler E. 06:05:11 pm

That is not the address you've checked out with, I'm sorry for any confusion. I'd be happy to pass this information along to our shipping investigation team and they will reach out to you within a few business days.

Karla 06:06:12 pm

You can check and see how much I've purchased from you all throughout the years and never had an issue.

Tyler E. 06:06:21 pm

Yes, I can see that.

Karla 06:06:35 pm

Direct me to your IT team not shipping. Whats the point?

Tyler E. 06:07:15 pm

I'm directing your orders to the team that can help you out with these orders. Our IT team will not be able to help you.

Karla Has Earned 3 Votes

Karla V.'s review of ModCloth earned 3 Very Helpful votes

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