Purchased a lift chair for my mother. When I called to inquire about status of chair, I was given a number to call regarding the delivery. They gave me another number. Once chair was delivered I was told that white glove service included set up and demo of chair. Not true. Delivery person did not demo chair. Heat and massage not working. I called to inquire about assistance and was provided with the number of the company who built the chair. I called them and when I said I was not provided with demo of chair they said "oh, it doesn't include that - we cannot control what our distributors say to make the sale." Terrible customer service - these people sell you the chair, make false promises and then you are on your own.