I purchased 2 pairs of boots on this website using their sizing guidelines. Both pairs came back too small (oddly since i always purchase the same size in uggs). when I sent them back for a bigger size, I had to pay $50 in shipping to ChINA!. They sent me the new boots, but wanted a refund the shipping, since it was not my fault their product was too small. When i received the boots, they seemed ok, until a week later all the buttons fell off one of the boots!!!!!! I called them directly and they hung up repeatedly and finally shut the phone off! I then continued emailing them requesting a refund for the shipping and for the damages. I had to pay 25 dollars to get the buttons re-enforced on both boots because they were all loose and would eventually fall off completely. I have sent about 10-15 emails since december, but nothing has been done.!!!! They are teh worst website ever. And to think they advertise as authentic uggs!!! so outraged!