Karla M.

Made an online order which was taking a long time to be sent, this order had a 20% off coupon. Checked some days after and noticed some items were out of stock. Cancelled those items so that the rest would be sent asap, but noticed that my 20% off coupon was removed... So I cancelled the whole order online and made a different one with a 15% coupon. I didn't want to do any of this online but on the phone. However, I waited for 30 minutes only to be hanged up. I waited for another 15 minutes afterwards but got tired of waiting on the phone, so I cancelled the order online.
Two days after I cancelled I noticed that the first order shipped! And of course, my credit card was charged. I made two attempts to reach them via phone and someone finally picked up. This customer service representative flat out told me that she didn't see any attempt on my side to cancel the order online and there was nothing she could do to cancel it since it had already shipped. After "rechecking" she said she found a way to cancel the order. A little later that afternoon I noticed that the order was still marked as completed and not cancelled like she said, so I made another call. This time I was helped by someone else who told me that the order couldn't have been cancelled since it had already shipped. I told her what happened earlier and she asked me for the previous customer service representative's name. She put me on hold and went to talk to her. After a while she returned and said that the other customer service representative had told her that she told me that I should handle the cancel myself (what?). Not only was she flat out rude but also lied about our previous call. Jeez.
Anyways, this new customer service rep told me that she would sent me a prepaid shipping label to return the items once they got to me...
About a week later I noticed that the new order hadn't been shipped so I went online to look it up and it said that it was cancelled (!). So what the first customer service rep did was cancel my new order! This is the most incompetent and ill-mannered customer service representative I have ever had to deal with. I decided to get the items from Amazon instead.
Oh, did I mention I also try to reach them via e-mail? They took 2 weeks to reply to me that "They were very busy assisting other customers, we will try to get back to you as soon as possible".
I have since gotten the package and dropped it at USPS but I'm upset that I now have to track the package, make sure it gets to their return center and make sure I get my refund...