Karla M.

We buy large amounts of the holiday blend every year, from when they start showing up on shelves to shortly after the holidays because it is our favorite Starbucks coffee and we vacuum pack then freeze it to last months. This year, the first bags I bought from a Safeway Starbucks in Springfield Oregon were so terrible, it was obvious the coffee grounds were aged and had gone bad. That Starbucks, who should be expert by now in coffee, would sell last year's ground coffee is reprehensible. I wrote and sent pictures of my bags to customer service and asked them to mail me a replacement. Simple. They wrote back and told me I needed to do this and that to get a refund. Not having it. You can't handle your customer load if you make the customer do the work to correct your error. We were with you almost from the beginning, 40+ years. You lost these long timers.