karla M.

I ordered two different types of wallpaper patterns 4 months ago, they accepeted the order and charged it that same day or the next day. 3 weeks latter they tell me both patterns are on a backorder so i should wait 2 - 3 weeks more to receive it. This time passed and I tried calling the company 6 times several different days, in which NOBODY EVER ANSWERED THE PHONE.

I sent several emails, asking them about my order and they KEPT SAYING IT WAS IN A BACKORDER, I contacted their manufacturer who told that the day for production of this patterns was until October. I made my order between the last of june and first weeks of july, how come they didnt tell me the truth about how long the backorder was going to be.

Still I asked them for a refund and they said it was going to take 1 month to refund me. That didnt happen.

After that USAWALLPAPER, SENT ME AN EMAIL SAYING THE COMPANY HAS FINANCIAL PROBLEMS AND THEYRE HAVING PROBLEMS TO REFUND MY MONEY and that I should understand this difficult times.

Let me understand USA WALLPAPER, your having difficult times, everybody has being having them and not because of this they are robbing customers money.

Finally, I talked to the manufacturer and since so much time has passed after my order, they have one of the patterns produced, and I asked USAWALLPAPER.com to send me that pattern and refund me the other part of the order. Of course they didnt tell me the pattern had been produced I had to find out by myself.

They told they where going to send me the pattern that is in stock and wait for the other one. Since that last email, MY HUSBAND HAS CALLED 7 MORE TIMES WITH NO ANSWER, and sent 4 emails, which have not being answered and nothing has arrived.

I CANT BELIEVE YOU ARE USING YOUR CUSTOMERS TO FINANCE YOURSELVES (SINCE YOU HAVE FINANCIAL PROBLEMS) AND KEEPING THEIR MONEY WITHOUT EVER SENDING THEM THE PRODUCTS THEIR PAYING FOR!