Karla D.’s Reviews of Adore Me & more

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Lingerie

8/13/20

The order has been taking more than a month to receive it. Called customer service and I was on hold for more than 30 mins no one answered. I received an email saying I had a store credit for $39.95 and it turns out they charged my card for that amount, how is that a credit if you are taking it from my account. I would not recommend, very upset and I paid 160 dollars for my order. I'm probly going to return everything whenever I receive it if I ever do receive it.

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Sandra N. – Adore Me Rep Over a year old

Hi Karla,

Thanks for taking the time to review us.

First, we do apologize for not being able to respond to your calls. We have been receiving a huge volume of queries thus causing the delay.

I am also sorry to hear you haven't received the order yet. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.

However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we meet the allotted timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.

However, I understand that you received a charge on your account. It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.

You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works

No worries, I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best regards,
Adore Me
help@adoreme.com