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Karissa R.

1
Level 1 Contributor

Contributor Level

Total Points
323

4 Reviews by Karissa

  • Zappos

5/2/16

Competitive prices, good products, quick shipping, easy returns

  • Travelocity

5/2/16

Easy to shop, details summarized for you after purchase, great price. I'm a repeat customer!

  • Victoria's Secret

5/2/16

Great products, quick shipping, easy returns

  • Volusion

5/2/16

The company signs you up easily, all through Volusion, then when you are ready to cancel (due to poor product and worse customer service), confirms you have "canceled your order with Volusion" only to continue billing you ~$63 for months. When you contact them about continuing to bill post cancellation, they inform you that you have to double cancel through two different parts of their company, and they are going to bill you again, and then charge you an additional $99 to stop the additional billing. Commitment length (unmentioned when you sign up) is 3 years. The product did not perform in the first place. Customers trying to purchase on mobile would get an error page, even though mobile capability is part of the service you are paying for. Several customers reached out to me informing me of the problem when they were trying to purchase and I ultimately lost their business. I informed Volusion and no efforts were made to resolve the issue. It persisted as a flaw in the product till the end.
Password change is required, but there is a bug with the process, so every time you are required to change your password you get locked out and can only gain access by customer service letting you back in, which requires a ticket process which takes several days, up to a week, and rendered my site unaccessible during critical Cyber Monday weekend.
If you are considering a merchant site, BigCommerce and Square provide a better product with better business practices. Complaints for bad business are aplenty if you look up Volusion on the BBB. Save your sanity, save your wallet, save your business: don't do it.

Tip for consumers:
100% of customers would not recommend and had a negative experience as reviewed on the BBB. (see pic)

Service
Value
Returns
Quality

Karissa Has Earned 3 Votes

Karissa R.'s review of Volusion earned a Very Helpful vote

Karissa R.'s review of Travelocity earned 2 Very Helpful votes

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