karishma s.

I bought a phone on gearbest in November 2018. I also bought insurance just to be on the safe side. Its been 3 months, I haven't received the phone as it got lost during delivery, and according to the insurance they were supposed to resend the item to me, but it wasn't in stock. I told them i am willing to wait till it comes back in stock, so now the website suddenly stopped selling the phone (product discontinued) and they will have no stock in the future.
So here's what happened in 3 months time:
I ordered the phone on the 27th of November, the delivery itself started out on the 8th of December, 10 days after i had placed the order.
On the 27th of December i learnt that the order is at my local post office so i went there to collect it, but its wasn't there. I informed gearbest immediately, but they kept insisting that i wait as sometimes orders are delayed due to unforeseen circumstances.
Finally after much badgering they told me to wait till the 9th of February as the delivery date would expire and they could resend the order only after that.
I patiently wait till the 9th and i message them again. But now they stopped replying to my messages. After trying to contact them through every possible channel they reply back after a week and give me their implausible "out of stock" and the "product discontinued" story.
So their offer right now to me is to return the initial payment minus the insurance money. And i have serious doubts about them returning the payment too.
The company seems to be depicting dodgy behaviour. I don't think they have any intention to resend lost items (as they claim so boldly) even after you buy insurance, and at one point i was even doubtful they ever sent me my order in the first place.
Buying from this company is a big gamble, not only did i not receive my order, i made full payment and took on 3 months of headache only to be left with nothing but a very unpleasant experience.
This website should come with a warning, 'deal with us at your own risk'.

P.s. I bought a oneplus phone, and their website is still selling that phone, but according to them its out of stock.