I am a paid user.
In the past they were very serious about helping. Almost immediately.
Now you get an automatic answer, that it is busy and they will come back to you ASAP.
Which never happens...
Crashing all the time. Sorting Folders doesn't work.
(E.g. I have been busy sorting manually folders for hours, only to find out the next day that the Folders were mixed up again)
Tip for consumers: Quality used to be OK. Like the service.
Now, it is the most awful (even worse than letgo where you at least receive an answer from a real person) CS ever.
This firm is acting against the law.
After spamming me (I never signed up for anything) I ordered them to remove all me data. As I am in Europe they are, according GDPR, obliged to do so.
Week I had experienced earlies with them not following the countries laws. And still the do not do this.