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I placed an order for two muzzles. I am an experience dog owner with two dogs race. They sent two muzzles that were not the size I ordered and didn't fit either of my dogs. Were difficult when I requested an exchange for what I had ordered. STAY AWAY from this website.
Karin E.'s review of ForDog Trainers earned 3 Very Helpful votes
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1. Fordogtrainersaustralia IS NOT IN AUSTRALIA, 2. Placed an order, heard nothing for 1 month,...
Ive saddly bought for 200 USD or dogs equipment. After payment (the only smooth process workign...
Hi Karin,
Thank you for leaving your review. I am sorry you did not get the expected service.
We have a clear policy of returns and exchanges. It is consumer biased policy which allows you to exchange or return the product/s you bought no matter the reason. The only thing you need to do is to write about the problem to our support, get return label from them and visit ups or ems office (depending upon the country you live in) and send it back, after we receive it, money is returned to you. Please, let me know your order number or email address and I will check the corresponding to understand what happened. Thank you!
I would like you to help me understand what was difficult with the exchanging process, can I get more details about your order? I will personally investigate every case with negative experience to understand how many customers actually had bad experience and what we can do to become better company