I stayed in one of the listings they had on their site, and wrote a review detailing the shabby furniture, varying price structure, and the fact that it wasn't cleaned. The review was edited and my words were changed. I got email after email about other listings, but each time I called about one of them, of course the one I saw wasn't available. That happened over and over.
All customer reviews are investigated by our team and made to appear with only factual information with no attached emotion. We want our users to have only concise, factual information.