Persistence has finally paid off for me. I have lost count of the numerous emails i have sent 5 minute deals regards my broken diffuser. In the end i decided i would give up as I was over it. And interestingly i received a new diffuser in the mail today. Completely unexpected as the way i was being given the run around i thought they would never replace it. It is just a shame the company made me jump through so many hoops to get here. It has left a bad taste in my mouth. Fingers crossed this one keeps working..
Hi Karina,
We've been working on improving response times for customer service tickets. Although, in this case I am guessing they must have mis-labeled it. I am happy to hear you received a new diffuser and I hope it works. We do have a 1 year warranty on all diffusers. We've made it a lot easier recently to send out replacements.