Karina K.’s Reviews of 5 Minute Deals & more

Karina's Profile

Review 1
First Reviews
0
Vote 1
Thank Yous 0
Fans 0
Profile Views

146

Contributor Level

Total Points

101

5 Minute Deals

Daily Deals

“Stay the course: I received a replacement diffuser!”

11/30/18

• Updated review

Persistence has finally paid off for me. I have lost count of the numerous emails i have sent 5 minute deals regards my broken diffuser. In the end i decided i would give up as I was over it. And interestingly i received a new diffuser in the mail today. Completely unexpected as the way i was being given the run around i thought they would never replace it. It is just a shame the company made me jump through so many hoops to get here. It has left a bad taste in my mouth. Fingers crossed this one keeps working..

Comments (0)
10.3K Views

Helpful (1)

Thank you

Mike P. – 5 Minute Deals Rep Over a year old

Hi Karina,

We've been working on improving response times for customer service tickets. Although, in this case I am guessing they must have mis-labeled it. I am happy to hear you received a new diffuser and I hope it works. We do have a 1 year warranty on all diffusers. We've made it a lot easier recently to send out replacements.

“Cheats avoid them”

11/20/18

• Previous review

I wish i had read the reviews on this site before buying from 5 min deals. Like everyone else i was asked to upload images and videos of my faulty diffuser. I have emailed them for weeks to replace my diffuser which does not work and beeps incessantly when turned on. Now no one is even acknowledging my messages. I will never buy from them again. I have a one year warranty on a useless diffuser which they appear to be not at all interested in replacing. Crooks. I have never experienced such poor customer service. Wish i had paid more and bought from a reputable company.