Kari D.

I ordered 2 shirts and they were too small. I ordered the women's medium instead of unisex medium. They offered me a full refund immediately with no hassles. I love their shirts, but add great customer service and I'll definitely be buying more from them - with confidence!

In May I ordered an hourglass kit from the Hourglass Connection website. Since my daughter's wedding is in November, I figured I had plenty of time to receive the order. I paid with Paypal and other than the email confirmation from Paypal, I had no other record of my order. After 3 weeks, I emailed the owner and he responded promptly asking me to call him and included his phone number. I called him and he said that he was having trouble getting the size hourglass I wanted. (Apparently, they are made from incandescent light bulb blanks and the new light bulb regulations are making some sizes hard to find.) He said if he couldn't get the size I ordered that he would give me the next bigger size for the same price. I felt good about this communication with him. On Aug. 3, I emailed him to check the progress of my order and heard nothing for 2 weeks. Then I found the 2 very negative and almost identical reviews here. That got me VERY worried since it seemed that I was having the same experience. So I called him and left a voicemail. Later the same day I went to Paypal and began the process of dispute resolution. I probably should have given him more time to answer my voicemail, but I panicked thinking that my $110 was gone and worse, my daughter wouldn't have the hourglass she wanted for her wedding. Later that day he called me back. I explained that I really needed to get the hourglass as soon as possible. He said that he would mail it the next day. He did mail it to me as he said he would and I received it in less than a week. I'm not sure if contacting Paypal helped light a fire under him or if he would have responded just as quickly if I had not started the dispute process. However, We did receive the hourglass we ordered and I am glad about that.