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I've recently tried to redesign my website using the Divi/Elegant Themes package supplied on my hosting server but oh do I wish I hadn't. The package looked great to begin with but very quickly it started to go glitchy and ended with me being locked out of the admin section for 2 days with my site now pointing to a bland WP test page. The 24/7 support team were next to useless taking hours to get back to me then simply giving links to articles that had nothing to do with my problem. Now they don't even reply. STAY AWAY FROM THIS PRODUCT
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Incompetent and can care less customer service. One person has no idea what another is saying or...
Apart from all the bugs, it's really their support system that's insanely frustrating. 50% chance...
Our sincerest apologize for the poor experience you had with our Support. Our team responded to all your requests, however we are not able to fix problems with accessing your website since we do not host any websites.
While we wish we could have helped further, the best thing to do in these situations is to contact your web host so they can investigate why your WP Dashboard is not working. We are working on improving our response times for Support requests and appreciate the feedback to do better.