I order a plus size polka dot maxi skirt from rainbow on Tuesday, 2/6/18, and on Wednesday, 2/14/18, I received the skirt, however it was the wrong skirt not what I ordered didnt match - at all - the skirts the other nine (9) ladies ordered and received! The skirt didnt match the picture on the site and didnt match the picture on neither of the two online confirmation emails you receive after ordering. You can clearly see it is the wrong skirt!
On 2/17/18 I placed the order again - on the advisement of the cuctomer service person - and mind you, I was on the phone with her for WELL OVER AN HOUR making sure that I would receive the correct item. I read and re-read numbers to her sku number, order number, style number, etc - from my order form, my daughters order form, the tags on the wrong skirt, tags on the correct skirt (my daughter ordered and received the correct skirt - the same exact size as the one I ordered) Emails were supposedly sent to her immediate supervisor, and the packaging supervisors to ensure I receive the correct item. The lady on the phone reiterated that she sent emails to her supervisor and the packaging supervisors plural! I explained to her several times that I needed the correct skirt for March 4th and I was assured I would have receive it well before then. Hold that thought!
On Friday, 2/23/18, I received the item and AGAIN it was the WRONG SKIRT. In fact, it was the same skirt I received on 2/14/18. So now I have two skirts that are the exact same skirt AND NEITHER ONE IS WHAT I ORDERED. I immedately called Rainbow and was on hold waiting on a supervisor for 1 hour and 23 minutes. I hung up and called back and had to wait 38 minutes before someone answered and I was told that there is nothing that can be done but a refund processed, because they cannot guarantee that I would receive the correct item this time - even if I ordered the correct item again.
I asked if there was a way to find out if this skirt was in stores and I was told by the customer service rep that I would have to call Rainbow stores near me to see if the skirt in stock because their system was not set up to do so. I was told to call and give them a sku number and they would be able to tell me if the item was in stock. OKAY! I spent HOURS Friday night calling one Rainbow store in Houston after another (I live 80 miles from Houston) - I called more stores on Saturday morning. I was talked to in a VERY rude manner by several store associates and one even hung the phone up in my face while I was in mid-sentence. One store associate flat out refused and said NO I WONT when I asked her in a very polite manner - if she would take a sku number for an item to see if it is in stock!
No help there, not one of the twenty (20+) stores I called had this skirt in stock! I again called Rainbow Customer Service and was told and I quote, "There is nothing we can do, but process a refund. I was also told and I quote, You should not have placed the 2nd order on the 17th due to the first one being incorrect."
Nine (9) other ladies - (All Choir members at the same Church) have ordered this exact skirt and 3 of them have order the same size I ordered and all nine of them received the correct skirt. I needed the skirt for March 4,2018, but I have the wrong one and I received the wrong skirt - TWICE!
This is my first time ordering from Rainbow Shops - not pleasant! NEVER AGAIN will I order from or shop at rainbow!