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Karen W.

  • 2 Reviews
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Art & Design, Business

Member since August 2016

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2 Reviews by Karen

The free version of Canva was very good. Easy to learn; used it to make flyers and social media posts at my past library job. But as of Jan 2019, they now charge for stuff that used to be free. For example, it's now $1 to download a PDF of your own design...yet there's no discernible onscreen way to buy it. (Hello, web design fail!) Then I foolishly signed up for the Canva for Work option. Want to cancel it? Nice try! Any "business" that relies on e-forms on their website for ALL communication; sets said e-forms to take far too long to actually send; and then takes 2 WEEKS to reply to said e-form is a scam, IMO. FWIW, I've tried to contact them via their e-form system at https://support.canva.com on 2 different machines (home laptop + my more powerful work machine). In the screenshot below, Canva's e-form has literally been spinning in "now sending" mode for 58 minutes!! If you expect me to pay $ to use your "service" as a "subscriber", then give me a reliable, genuine way to contact you. Looks like I'll be joining the line of folks filing disputes with their CC companies.
Terrible vendor!! Returns NOT accepted!! Scammy and dishonest. THEY REPEATEDLY DEMAND PICTURES TO PROVE AN ITEM IS DAMAGED, WILL NOT TAKE A DEFECTIVE PRODUCT BACK, and fail to understand how the two are different. I bought a Tvilum bookshelf from them. It arrived fine. When I began to assemble it, I found the holes were too shallow. Badly drilled holes means the product was defective when it left the factory. I wanted to return the bookshelf, but Bisonoffice.com has been supremely unhelpful and dodgy. Three emails and one phone call later, * from Bisonoffice.com keeps repeating the same line of garbage: We cannot take this back until you send us photos of the damage. I told her the problem is that the item is DEFECTIVE, not damaged. I sent a scan of the directions with the problem area circled, but not good enough for them. Since I had already dismantled and repacked the shelf in its box, I was not about to unpack it and try to put it together again just to get a pic to satisfy them. By the way Bisonoffice.com has played games, stalled, and refused to let me return the bookshelf, I infer that they are aware the product is total $#*!e and just want to unload it quickly. Now I am out $50 and cannot file a dispute since I used Paypal.

*Personal information redacted by admin
BisonOffice C. – BisonOffice Rep

Thank you for your feedback.

We are sincerely sorry for the experience you have had with us some time ago.

Please be informed that many of our policies and ways of making our customers satisfied changed throughout the years, so thank you very much for your feedback.

Sometimes it is necessary to swallow the bitter pill in order to improve and grow as a company in the end.

We wish you a Happy Thanksgiving and weekend ahead!

Best regards,
BisonOffice Customer Support Team

Karen Has Earned 7 Votes

Karen W.'s review of Canva earned 2 Very Helpful votes

Karen W.'s review of BisonOffice earned 5 Very Helpful votes

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