Terrible vendor! Returns NOT accepted! Scammy and dishonest. THEY REPEATEDLY DEMAND PICTURES TO PROVE AN ITEM IS DAMAGED, WILL NOT TAKE A DEFECTIVE PRODUCT BACK, and fail to understand how the two are different. I bought a Tvilum bookshelf from them. It arrived fine. When I began to assemble it, I found the holes were too shallow. Badly drilled holes means the product was defective when it left the factory. I wanted to return the bookshelf, but Bisonoffice.com has been supremely unhelpful and dodgy. Three emails and one phone call later, * from Bisonoffice.com keeps repeating the same line of garbage: We cannot take this back until you send us photos of the damage. I told her the problem is that the item is DEFECTIVE, not damaged. I sent a scan of the directions with the problem area circled, but not good enough for them. Since I had already dismantled and repacked the shelf in its box, I was not about to unpack it and try to put it together again just to get a pic to satisfy them. By the way Bisonoffice.com has played games, stalled, and refused to let me return the bookshelf, I infer that they are aware the product is total $#*!e and just want to unload it quickly. Now I am out $50 and cannot file a dispute since I used Paypal.
*Personal information redacted by admin