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Karen W.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Home & Garden

Member since January 2021

  • Reviews

    2

  • First Reviews

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  • Thank Yous

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Review Distribution

2 Reviews by Karen

1/25/21
Verified site experience
1/23/21

I returned an unwanted toilet and cistern having ordered the incorrect items to Victorian Plumbing, only to be advised that they had been damaged in transit by the courier! However, the photos they sent through did not show any damage. Total cost was £250, plus the cost of the courier return. They claim the courier must have damaged the items in transit and I should claim through their insurance. Seems to be a complete scam, they have my items and they advise they will dispose of them within 4 weeks if the courier doesn't pay up. Who can tell if they are repackaged and sent out to another customer? I can see this going through small claims as it appears they have a history of doing this!

Tip for consumers:
Do not use this company, there are more reputable companies to purchase from. I have sent an email to Ripoff britain at the bbc

Products used:
Shower tray, shower door, basin and cabinet

Service
Value
Shipping
Returns
Quality

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