Karen W.

I returned an unwanted toilet and cistern having ordered the incorrect items to Victorian Plumbing, only to be advised that they had been damaged in transit by the courier! However, the photos they sent through did not show any damage. Total cost was £250, plus the cost of the courier return. They claim the courier must have damaged the items in transit and I should claim through their insurance. Seems to be a complete scam, they have my items and they advise they will dispose of them within 4 weeks if the courier doesn't pay up. Who can tell if they are repackaged and sent out to another customer? I can see this going through small claims as it appears they have a history of doing this!