Bought a new smart phone in August 2018, it stopped working Feb. 2019. It is under the manufacturer's warranty. They will send me another phone---new NO, certified like new, USED!, phone. I am still paying for the new phone i bought but through no fault of mine I will finish paying for that new phone while owning a used phone. My mistake for not reading the replacement policy but in my defense they had always treated me right until now. What a HUGE RIP OFF!