So I have been using Pubby for a short time now, under a month and I took the monthly subscription because I wanted to be able to change my mind if things started to go badly but so far I am very happy. In the 10 day trial I was able to get 9 reviews and they were all detailed and did not give me the impression that the book was not read at all. In addition, I read several books that I really enjoyed. I found the quality of choices to be really good for me and I can say with great honesty that I have reviewed each of these books after carefully and fully reading them. So if this site is only as good as the people who are on it, I would like to represent some of the honest and real readers out there. As far as customer service goes, I ran into two issues that were quickly resolved. First, one of the reviews for my book was supposed to be posted in 3 days. It was late and when I reported this to customer service via the chat, my snaps were very quickly refunded. Second, I had one of the reviews come off of the amazon page for my book. Again, I reported this to customer service and within and hour those snaps were refunded. I know its only been a short period and an application like this is going to have its share of issues because it is at the mercy of the people who sign on but so far I am happy and if I had to end my subscription after this month, I would feel as though I got my money's worth. So staying positive and hoping for the best!