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1 Review by Karen

YourMechanic

YourMechanic

9/11/18

STAY AWAY! Your vehicle will be much worse off when YourMechanic gets done with it.

I was a bit hesistant to use this service, but all I needed done was an AC compressor replacement. The price was right and I didn't have to spend a day at the autoshop. Pretty much every bad review I read was simply because the mechanic never showed up. I did not have that problem with my initial service. The mechanic arrived on time and performed the work. When he was done, the check engine light was on. After I pointed out that it was not on prior to service, he pulled out his code reader and determined that it just needed to be reset because he had unplugged the air intake sensor. He reset the light and left.
The next day my car was not driving properly and the light came back on, this was a Sunday. I did the online warranty request and when I was finally contacted about 2 hours later, they told me nobody could come out for a full week. It took a lot of arguing, but the eventually had a mechanic come out that Tuesday morning (2 days later). The mechanic showed up, did the inspection, determined it was fault of yourmechanic and told me I would have to wait for them to contact me to schedule the repair.
Nearly 4 hours after this inspection, I contacted yourmechanic because they hadn't contacted me. They again told me that it would be several days before they could come fix it. After arguing (round 2), they sent someone out within an hour. They insisted that this needed to be repaired by the mechanic that originally performed the work. The mechanic arrived nearly 30 minutes late, was very short and knew exactly what was wrong. There were 2 hoses that were not reconnected properly to my engine. He put on a new hose clamp and I drove my car around the block before he left. Everything appeared to be operating fine for about a week.
This Sunday my check engine light came back on. We plugged in a code reader and, sure enough, the code is an engine air intake issue. Another warranty request to YourMechanic and I don't hear from them until I call them mid-day on Monday. They of course are unable to have a mechanic inspect my vehicle until Tuesday, but are at least understanding that the first mechanic is no longer permitted to service my vehicle.
Tuesday morning the mechanic had a "family emergency" and is unable to service my vehicle(yes, this happens and I don't hold it against the mechanic). I called YourMechanic again to speak with the warranty department and I'm told they are busy and will have to call back. I waited 2 hours with no call back, so I called again. I'm told the same thing. I am also that I can't stay on the line and that a supervisor would also have to call me back. There is no way to contact anyone except the front-line customer service agents who can't actually solve any problems for you.
This service is a huge rip-off and they employ incompetent mechanics. I shouldn't be having engine issues after something as simple as a compressor replacement. I would much prefer a car with no AC to a car that might stop working at any moment. I will fervently recommend that nobody EVER use this service. One star is too many.

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