Karen S.

I purchased a case (12 items) of a single item from this company as that's the quantity available as per the Ninelife website.
This was to be a gift and delivered directly to the gift recipient. It was so embarrassing for me since I was expecting my friend to get 12 of his favourite coffee which has now become difficult to find in the GTA (Toronto) area.
They only sent 1 single item and even admitted after being contacted that the website was wrong, the price was for a single item not the case as advertised on their website. That made the single item a cost of 10 times the normal retail cost for this single item. Ridiculous, I never would pay for that single item at the case cost.
Customer service has been nothing but a bunch of emails offering different percentages of my purchase or a cash voucher for the site but no full refund.
As if I will ever purchase anything from this company again!