Karen R.

I was scheduled to have some urgently needed IT equipment from B&H delivered yesterday. I saw the driver pull up and put packages in our drop box so I initially assumed it was a complete delivery. But he sat in his van for ages so I decided to start walking down our drive in case he was looking for a phone number to call to let me know he needed a signature but he took off without leaving one critical component.
The door tag left on the box stated there was no-one home to sign for the package - even though he made no attempt to reach me.
I called the FedEx office to explain I needed this urgently and was told the 2 options were to wait for them to try and deliver today - but the driver still wouldn't phone so presumably the same thing would happen, or to redirect the package to a FedEx office and pick it up - but I had to do that online.
I went online and arranged a redirect to the main Cool Springs office hoping I would be able to pick up last night as we were going to be in the area, but then received email confirmation it wouldn't get there until this morning.
Needless to say, it's not here so it's been a complete waste of time and gas, and after a further 30 minutes on the phone with their so called help desk, I am told it won't be ready to pickup until sometime Monday or maybe even Tuesday - and I cannot redirect to a closer office or pick up from their warehouse.
They admit it's their fault but are completely unwilling to do anything to fix the situation.
How do they get away with such appalling service?

I signed up after being called for several months by one of their salesmen. I explained that as a small business I couldn't justify $99 a month to manage my directory listings and he suggested I paid for just one month and then canceled, and promised that would be sufficient for my business to be listed on 60 sites. I paid and also provided all the info, links and text needed but was unable to add photos because they had technical issues on the site so nothing happened for 2 weeks until the issues were resolved. I canceled my account 2 weeks later before the next payment was due and by that time they had only managed to add my business to 3 sites and none of my info was complete and correct. I emailed several times without getting anything resolved, so I finally started a claim process through BBB. Manta responded with a full refund but the whole experience was a stressful waste of time. My advice is to stay well clear and create and maintain your business listings yourself.